We're here to help with questions, payment issues, or feedback
Email us at:
cs@daily-saju.com| Inquiry Type | Expected Response |
|---|---|
| Payment issues (include "URGENT" in subject) | Same business day |
| General questions & feedback | 24–48 hours |
| Data deletion / privacy requests | Within 30 days |
| Business & partnership inquiries | 3–5 business days |
You may find your answer below.
Yes. When you select "I don't know my birth time," we generate your reading using three pillars (Year, Month, Day) instead of four. You still receive a meaningful analysis of your personality, career aptitude, and elemental balance. The Hour Pillar provides additional nuance about your inner desires and later life, so if you can find your birth time later (from a birth certificate or family records), you can get a more complete reading.
First, try refreshing the page. Your reading is cached and should appear automatically. If you paid via credit card, check your email for a Stripe receipt — this confirms the payment went through. If you paid with cryptocurrency, verify the transaction on a block explorer (Basescan, Etherscan, Arbiscan, or BSCscan). If the transaction is confirmed on-chain but your reading still hasn't appeared, email us with your transaction hash and we will resolve it promptly.
Once an AI reading has been generated and delivered, payments are non-refundable because the service has been fully rendered. However, we issue full refunds for technical errors that prevented delivery, duplicate charges, or system malfunctions. See our Terms of Service for full refund policy details.
Return to Astral Saju and enter the same birth information (name, gender, date, time). If a cached reading exists for your birth data, it will be retrieved automatically without additional charge.
Yes. We only collect the minimum data needed to generate your reading (name, gender, birth date/time). We never sell your data to third parties. Card payment details are handled entirely by Stripe — we never see your full card number. See our Privacy Policy for complete details.
Astral Saju generates readings in seven languages: Korean (한국어), English, Japanese (日本語), Chinese (中文), Spanish (Español), Thai (ภาษาไทย), and Vietnamese (Tiếng Việt). Each reading is generated natively in your chosen language, not machine-translated.
If your card payment fails or you experience an issue, please try the following before contacting us:
If the problem persists, email us with a screenshot of the error and your Stripe receipt (if any).
Common issues with crypto payments:
To request access to your personal data, request data deletion, or inquire about how your information is handled, please email us at cs@daily-saju.com with the subject line "Privacy Request." We will respond within 30 days.
For full details on data collection, cookies, and your rights, see our Privacy Policy.
Follow us on X (Twitter) for updates, Saju insights, and community discussions. We also welcome feedback and feature requests through social media.
For partnerships, collaborations, media inquiries, or business proposals, please email cs@daily-saju.com with the subject line "Business Inquiry." Please include a brief description of your proposal and how it aligns with Astral Saju's mission of making traditional Korean astrology accessible to a global audience.
Found a bug or have an idea to improve Astral Saju? We appreciate your feedback. Email us with: